ENTERPRISE BANK, INC. (EBI) DATA PRIVACY STATEMENT
Enterprise Bank, Inc. (EBI) is committed to protecting your privacy as our client, and even as a visitor to this website. Enterprise Bank, Inc. (EBI) consists of Enterprise Bank, Inc. and its subsidiaries.
Enterprise Bank, Inc. (EBI) is also committed to comply with the Data Privacy Act of 2012 or “DPA”, its Implementing Rules and Regulations, relevant issuances of the National Privacy Commission (“NPC”), and other applicable privacy laws to uphold your right to privacy and protect the personal data that you entrusted to us.
How we collect information
We may manually and/or automatically collect your personal data every time you:
- Visit the website of the relevant member of Enterprise Bank, Inc. (EBI);
- Visit a third-party website and click on advertisements of a member of Enterprise Bank, Inc. (EBI);
- Visit any office, building, premises, and/or use the facilities of a member of Enterprise Bank, Inc. (EBI);
- Enter into a transaction with a member of Enterprise Bank, Inc. (EBI);
- Submit your application forms to a member of Enterprise Bank, Inc. (EBI);
- File complaints, inquiries, or requests with a member of Enterprise Bank, Inc. (EBI);
What we may collect from you:
- Your name, contact details, address, birthdate, gender, marital status, educational background, etc.
- ID details, digital photos, and biometrics
- Financial information such as income, expenses, deposits, investments, and credit cards
- Employment details
- Images and audio recordings from CCTV and similar devices
- Voice recordings
- Transaction information with third parties
- Device-related non-personal data (e.g. IP address, browser type)
- Specimen signatures
How we may use your information
Your personal data may be used, stored, processed, shared and disclosed by Enterprise Bank, Inc. (EBI) to its members, as well as authorized third parties for the following:
- Legal: To comply with relevant Philippine and international laws.
- Transactions: To provide and complete the services or transactions you request.
- KYC Procedures: For identity verification and due diligence.
- Policies and obligations: Compliance with internal and regulatory requirements.
- Research and Profiling: For service improvement and customer profiling.
- Cross-Selling: To offer Enterprise Bank, Inc. (EBI) products and services.
- Marketing: Personalized communications about products and services.
- Acquisition and Processing: To validate and verify personal data.
- Promotion: Communicate with you regarding offers and rewards.
- Cookies: Analyze anonymous web traffic data.
- Third-party Use: Provide support, comply with the law, prevent fraud, enforce policies.
How long do we keep your personal data
We retain personal data as required by law or internal policy, up to 10 years after your last transaction or account closure. After this, all records will be permanently disposed of with confidentiality and data protection measures.
Your Data Privacy Rights
You have the right to:
- Access and review your personal data
- Dispute inaccuracies and request corrections
- Obtain a copy in digital format
- Opt-out or request deletion (as permitted by law)
- File a complaint with the NPC
- Claim damages from data privacy violations
Visit www.privacy.gov.ph to know more about your rights under the Data Privacy Act.
How we protect your information
We use organizational, technical, and physical security measures to protect your data, including:
- Information security policies and standards
- Strict system access controls
- Electronic security systems
- Data access logging and monitoring
- Employee and third-party training
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Changes to our Data Privacy Statement
We may update this Privacy Statement to reflect changes in law or policy. Updates will be posted on our website.
